This Privacy Policy explains how driftwooddecor.shop (hereinafter referred to as “we” or “the Store”) collects, uses, stores, and protects your personal information when you visit our website or purchase clearance items. We deeply value your trust; even though the Store is currently in a loss-making clearance phase, we remain committed to handling your data with the utmost care and in full compliance with legal requirements.
Responsible Entity and Contact Information
Person in Charge: Francisco Roldán López
Email: Francisco@driftwooddecor.shop
Address: Seminario 12, Granada, GR, 18002, Spain
1. What Information We Collect
Information Required for Placing Orders: Name, shipping address, email address, phone number, details of purchased items, order total, and payment status.
Communication Records: Content of communications generated when you contact us via email or phone regarding after-sales inquiries, invoice requests, or problem reports.
Automatically Collected Technical Data: IP address, browser type, access times, referring pages, etc. (collected via basic website analytics functions, without the use of third-party marketing trackers).
Payment Information: The Store does not directly store your bank card numbers or payment passwords. All payments are processed through integrated payment gateways (such as PayPal, Stripe, or corresponding local service providers); you are advised to review their respective privacy policies.
2. Purposes for Using Your Information
To process orders, arrange shipping, and provide necessary after-sales support (e.g., replacements for damaged items or corrections for shipping errors).
To respond to your inquiries or complaints.
To fulfill legal obligations (e.g., tax record retention, records of returns and exchanges).
As the Store has entered a clearance and closure phase, we will not use your information for marketing communications, personalized advertising, or any commercial analytics purposes.
3. Information Storage and Retention Period
Order data will be stored in the website’s backend system and in secure email archives.
Retention Period: Once an order is completed, we will retain necessary order information for a period of three (3) years (to comply with Spanish tax and consumer protection laws). After the clearance sale has fully concluded and the Store has officially closed, we will delete all customer data that allows for direct personal identification (such as names, phone numbers, and addresses), retaining only anonymized statistical data regarding total order values and product categories.
Your inquiry emails will be retained for one (1) year following our final response, after which they will be permanently deleted. 4. Information Sharing and Disclosure
We will not sell, rent, or share your personal information with any third party, except:
To facilitate shipping (sharing your name and address with logistics carriers).
To process payments (providing the minimum information required by payment gateways).
When legally required (e.g., in response to a court subpoena or tax audit).
- Your Rights (GDPR)
As a resident of the European Union (our primary customer base consists of residents in Spain and the EU), you are entitled to the following rights:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct any information that is inaccurate or outdated.
Erasure (“Right to be Forgotten”): As our store is closing soon, you may request the early deletion of your order and contact records at any time; however, please note that doing so will prevent us from addressing any potential post-sales issues.
Restriction of Processing: Suspend the processing of your data under specific circumstances.
Data Portability: Receive the data you have provided to us in a structured format.
Objection: We do not engage in automated decision-making or profiling; therefore, no specific objection is required.
To exercise any of the above rights, please send an email to Francisco@driftwooddecor.shop with the subject line “Privacy Rights Request.” We will respond within 15 days. If you are dissatisfied with how we have handled your request, you may also file a complaint with the Spanish Data Protection Agency (AEPD).
- Children’s Privacy
This website is not directed at children under the age of 16. If we inadvertently collect information from a child, a parent or guardian may contact us to request its deletion. - Security Measures
We employ industry-standard SSL encryption for data transmission, and our website backend is protected by passwords and subject to regular backups. Although staffing is limited during this clearance period, we remain committed to preventing unauthorized access, loss, or leakage of your data. - Policy Updates and Clearance Conclusion
This policy remains in effect until the store is fully closed. Once the clearance sale concludes and the store ceases operations, we will post a notice on our website’s homepage and proceed to delete the majority of personal data in accordance with Section 3. Should you have any subsequent inquiries regarding residual data, you may still contact us at Francisco@driftwooddecor.shop.
Thank you for placing your trust in driftwooddecor.shop. Even for your very last order, your privacy deserves to be treated with the utmost care.