If you have any questions regarding your order or our products, or if you require assistance with after-sales issues concerning our clearance items, please feel free to contact us via the methods listed below. As our shop is currently in a loss-making clearance phase and operating with limited staff, we will do our utmost to respond to every email or message within 2 business days.
Business & Customer Contact
Francisco Roldán López
Email (Fastest Method)
Francisco@driftwooddecor.shop
Contact Number
640 35 00 87
(We recommend sending a text message or WhatsApp message, including your order number and the nature of your inquiry. Phone calls are answered Monday through Friday, 10:00 AM – 2:00 PM, Spain Time.)
Physical & Return Address
Seminario 12, Granada, GR, 18002, Spain
Inquiry Guidelines
Pre-sales Questions: Inventory for clearance items changes rapidly; we recommend contacting us via email to inquire about specific styles, sizes, or stock availability.
After-sales Issues: As a general rule, all clearance items sold at a loss are non-returnable and non-exchangeable (as the selling price is already below cost). However, in the event of severe damage during transit or if you receive an incorrect item, please take photos and email them to the address listed above within 48 hours of receipt. We will assess the situation on a case-by-case basis and arrange for a partial refund or replacement shipment.
Complaints & Disputes: You may also submit any disputes directly to Francisco@driftwooddecor.shop, and we will provide a final response within 3 business days. In accordance with EU Online Dispute Resolution regulations, you may visit the ODR platform (ec.europa.eu/odr); however, given that our shop is currently in a closure and clearance phase, we highly recommend resolving matters directly via email communication.
Thank you for your understanding. We read every message with care—for the final stretch of this little shop’s journey deserves a thoughtful and proper farewell.